Hermopolis Academy CIC
Returns & Refunds Policy
Last updated: 9 November 2026
1. About this policy
Hermopolis Academy CIC ("we", "us") is a community interest company registered in England and Wales (company number 16686597), with its registered office at 60 Tottenham Court Road, Suite 6414a, Fitzrovia, London, W1T 2EW, United Kingdom. This policy explains how to cancel, return or get a refund for anything you buy from us: physical products, digital products, and tickets for online events, courses and workshops.
Nothing in this policy affects your statutory rights. If you are a consumer, you keep any rights given to you by the laws of the country where you live, including where those rights go further than this policy.
2. Physical products
Changed your mind. You can cancel your order within 14 days of the day you receive your goods, without giving a reason. To cancel, email us at contact@hermopolis.academy with your order number before the 14 days end.
• Send the goods back within 14 days of telling us you are cancelling, unused and in their original condition and packaging where possible.
• You pay the cost of returning the goods unless they are faulty or we sent the wrong item.
• We will refund the price of the goods and the standard delivery charge you paid. If you chose a more expensive delivery option, we only refund the cost of standard delivery.
• We may reduce your refund if the goods have been used or handled more than needed to check them.
Faulty, damaged or incorrect items. Contact us as soon as possible, ideally with photos. We will repair, replace or refund the item, as appropriate, and cover reasonable return costs. Your legal rights for faulty goods apply in addition to the 14-day cancellation period.
Items we cannot take back unless faulty: personalised or made-to-order items, and sealed items (such as audio or video recordings) that have been unsealed after delivery.
3. International orders (including the EU and USA)
We ship worldwide from the United Kingdom, and the return terms in section 2 apply to every order, wherever you live.
• Customs and import charges. Orders sent outside the UK may be charged import duties, taxes or handling fees by the destination country. These are your responsibility unless we say otherwise at checkout. We cannot refund them, but you may be able to reclaim them from your local customs authority.
• Returning from abroad. Please mark the parcel as "returned goods" and use a tracked service. Return postage and any charges for returns from outside the UK are paid by you, unless the item is faulty or incorrect.
• EU customers have a 14-day right to cancel online purchases, which this policy matches.
4. Digital products
Digital products include e-books, downloadable files, recordings and pre-recorded (on-demand) course material.
• At checkout we will ask you to agree that you want access straight away and to acknowledge that you will lose your right to cancel once the download or streaming starts.
• If you have not yet downloaded or accessed the product, you can cancel within 14 days of purchase for a full refund.
• Once access has begun, we cannot offer a refund unless the product is faulty or not as described. If something does not work, contact us and we will fix it, replace it or refund you.
5. Online events, courses and workshops
Tickets for our live online events, courses and workshops are refundable if you tell us within 14 days of purchase and before the event, course or workshop starts. After that, we offer credit instead of money back.
When you tell us
What you get
Within 14 days of purchase, and before the event, course or workshop starts
A full refund to your original payment method
More than 14 days after purchase, and before the event, course or workshop starts
A credit of the same value, to use on a future event, course or workshop
After the event, course or workshop has started
No refund or credit
• To request a refund or credit, email contact@hermopolis.academy with your order number.
• Credits are valid for 12 months from the date they are issued, cannot be exchanged for cash, and are not transferable to another person.
• If a credit is used on a booking that costs more, you pay the difference. If it costs less, the unused balance stays on your credit until it expires.
• Not attending, or missing part of a course, does not entitle you to a refund or credit.
6. Cancellations by us, refunds and contact
If we cancel or reschedule. If we cancel an event, course or workshop, you can choose a full refund or a credit of the same value. If we change the date, you can keep your place or, if the new date does not suit you, choose a full refund or a credit.
How refunds are paid. We refund to your original payment method within 14 days of agreeing a refund. For returned goods, we may wait until we receive them, or proof you have sent them, before refunding. Refunds are made in the currency you paid in; we are not responsible for exchange-rate differences or fees charged by your bank.
Contact us.
Email contact@hermopolis.academy
or write to
Hermopolis Academy CIC
60 Tottenham Court Road, Suite 6414a
London W1T 2EW
United Kingdom.
Please include your name and order number.
Changes to this policy. We may update this policy from time to time. The version in force when you placed your order applies to that order.