Hermopolis Academy CIC
Terms of Service
Last updated: 9 November 2026
1. About us and these terms
These terms apply whenever you use our website or buy anything from us. Please read them before you place an order; by using the website or placing an order, you agree to them.
The website https://hermopolis.academy is run by Hermopolis Academy CIC ("we", "us"), a community interest company registered in England and Wales under company number 16686597. Our registered office is 60 Tottenham Court Road, Suite 6414a, Fitzrovia, London, W1T 2EW, United Kingdom.
These terms should be read together with our Returns & Refunds Policy and our Privacy Policy. If you are a consumer, nothing in these terms affects your statutory rights.
2. Using our website
Accounts. If you create an account, keep your login details confidential and make sure the information you give us is accurate. You are responsible for activity on your account. Tell us straight away at contact@hermopolis.academy if you think someone else has used it.
Acceptable use. You must not:
• use the website for anything unlawful, fraudulent or harmful;
• try to gain unauthorised access to the website, its servers or other users' accounts;
• introduce viruses or other harmful code, or disrupt the website's operation;
• copy, scrape or resell our content except as these terms allow.
We may suspend or close an account that breaks these terms. We try to keep the website available and accurate, but we cannot guarantee it will always be uninterrupted or error-free.
3. Orders, prices and payment
Your order. Your order is an offer to buy. A contract between us is formed when we email you to confirm the order. We may decline an order, for example if an item is unavailable or a price is wrong; if so, we will tell you and refund anything you have paid.
Prices. Prices are shown in pounds sterling (GBP, £) and include VAT where applicable. Delivery charges are shown at checkout. If we find a clear pricing error after you order, we will contact you before going ahead.
Payment. Payment is taken when you place your order, through Stripe. We do not store your full card details. Orders delivered outside the UK may also attract import duties and taxes, as explained in section 4.
4. Delivery
Physical products. We ship worldwide from the United Kingdom, including to the EU and the USA. Estimated delivery times are shown at checkout; they are estimates, not guarantees. Goods are your responsibility once delivered to the address you gave us. If your order has not arrived within 30 days of the estimated date, contact us and we will help.
Customs and import charges. Orders sent outside the UK may be subject to import duties, taxes or handling fees set by the destination country. These are payable by you unless we say otherwise at checkout, and any delays caused by customs are outside our control.
Digital products. Digital products are made available by download link or online access after payment is confirmed. Check that your device and software meet any requirements listed on the product page before you buy.
5. Online events, courses and workshops
Access. After booking, we will send joining details by email. Tickets are for the named participant only; please do not share links or login details. You are responsible for having a suitable device and internet connection. We are not responsible for sessions you miss because of problems on your side.
Conduct. Please treat facilitators and other participants with respect. We may remove anyone who is abusive, disruptive or discriminatory, without a refund or credit.
Recordings. Some sessions may be recorded. We will tell you at the start if a session is being recorded and how the recording will be used. You must not record, copy or share any session without our written permission.
Changes. We may need to change a facilitator, time or date, or cancel a session. If we do, we will tell you as early as we can, and section 6 of our Returns & Refunds Policy explains your options.
Educational content. Our events and courses are for educational and cultural purposes. They are not medical, psychological, legal or financial advice.
6. Intellectual property
The website and everything we provide (including texts, translations, course materials, recordings, images and designs) belong to us or to the people who license them to us.
When you buy a digital product or course, we give you a personal, non-exclusive, non-transferable licence to use it for your own non-commercial study. You must not copy, resell, share, publish or teach from our materials, or use them to train software, without our written permission. Short quotations with proper credit are welcome for review, scholarship or discussion.
7. Cancellations and refunds
Our Returns & Refunds Policy, available at [LINK], forms part of these terms and explains your rights in full. In summary:
• Physical products can be cancelled within 14 days of delivery and returned for a refund.
• Digital products can be cancelled within 14 days, but only until you start downloading or accessing them.
• Events, courses and workshops are refundable if you tell us within 14 days of purchase and before they start. After 14 days, if you tell us before the start, we offer a credit of the same value, valid for 12 months.
If this summary and the Returns & Refunds Policy differ, the policy applies.
8. Our liability to you
If you are a consumer. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made. We supply our products for domestic and private use only, so we are not liable for any loss of profit, business or business opportunity.
If defective digital content we supplied damages a device or digital content belonging to you, we will either repair the damage or pay you fair compensation, unless you failed to follow our installation instructions or minimum system requirements.
If you are buying as a business, our total liability to you is limited to the price you paid for the relevant order.
What we never exclude. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.
9. Privacy, governing law and contact
Privacy. We use your personal information only as set out in our Privacy Policy, available at https://hermopolis.academy/privacy-policy.
Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as postal disruption, internet or platform outages, or extreme weather. If this happens, we will tell you and do what we can to limit the effect.
Governing law. These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings there. If you live in the EU or elsewhere, you keep any protection given to you by the mandatory consumer laws of your country.
Changes to these terms. We may update these terms from time to time. The version in force when you placed your order applies to that order.
Contact us. Email contact@hermopolis.academy or write to Hermopolis Academy CIC, 60 Tottenham Court Road, Suite 6414a, Fitzrovia, London, W1T 2EW, United Kingdom.